Hardware request/ upgrade policy

1. Purpose

Principal33 is committed to providing access to hardware suitable to fulfill your job responsibilities.

 2. Scope

This procedure applies to all Principal33 employees and refers to computers and peripherals needed to perform the daily job role that need to be provided/ purchased after the onboarding phase.

Principal33 collaborators have to procure the hardware and accessories on their own to perform their daily job role as agreed when starting the collaboration.

 3. Roles

Direct manager/ team leader of the requestor – to be informed/consulted/to approve

IT department – to check the stock, configuration and troubleshoot in case there’s a performance issue with the current equipment

Financial department – to approve the purchase/to make the purchase

 4. Procedure

Each Principal33 employee will receive suitable hardware/equipment to perform his/her daily job upon employment. The hardware/ equipment may not be new, but will be provided in good working condition. Peripherals (mice, keyboard, headset) and monitors can be provided on demand, if requested by the manager, during the onboarding.

If a user requires a hardware upgrade/ replacement/ addition (monitor, peripherals), the following steps have to be taken:

1. Submit a ticket from HelpCenter (Hardware/ Hardware request) and explain why you need new hardware
   
2. Attach your manager's approval email
3. If the required configuration is below the standard, the direct manager is only informed (receives an e-mail only FYI)
4. If the required configuration is above the standard, the direct manager should justify the need for that device
5. IT department will check if the equipment is in stock or should be bought
6. Financial department checks if it`s within the budget, approves the purchase and makes the acquisition.

Note:

If there is suitable hardware available in stock, that will be assigned before purchasing new equipment.

If the current device exhibits performance issues, first we will troubleshoot the issues.

 5. Related Standards, Policies and Processes

The current Principal33 hardware standards can be found here.

 6. Validity and Ownership

This document is valid as of November 15^th 2023

The owner of this document is the IT & Security Team (support@principal33.com), who must check and, if necessary, update the document at least once a year.