Key contacts in Principal33

Key contacts in Principal33


Our teams are here to help!

Our support departments take daily action in helping Principal33 employees with any kind of issue. 
Zoho Desk is the tool that hosts the Help Center and helps our support staff manage tickets and track issues.
The following departments can be reached through the Help Center:
  1. Financial (Back office)
  2. People & Talent
  3. IT & Security
For more information on how to contact these departments via a support ticket, please read the following article - Ticket Categorization.
IMPORTANT: Please be aware of scammers trying to impersonate our departments. Our official addresses are listed below. Always distrust any emails aimed personally at you that you have not explicitly solicited. 
Below, you can find more information about what our support departments do and how to contact them:

FINANCIAL (Back office)

The Finance Team is responsible for all matters regarding finances and invoices.
Our responsibilities include: 
  1. question about invoices
  2. due dates
  3. payment methods
  4. monthly Work Statements (Situație de lucrări)
  5. clarifications on billing discrepancies
  6. expense reimbursement
  7. questions about expense policies.

How to contact the Financial Team?
  1. By submitting a ticket in the Principal33 Help Center
  2. Via email on the following addresses:
    1. invoicing@principal33.com - any issue regarding the monthly invoice for B2B collaborators
    2. backoffice@principal33.com - all other financial questions, purchase orders or any acquisitions made by the company

PEOPLE & TALENT 

The People & Talent Team manages all aspects of an employee's cycle through our company, from onboarding, administration, benefits to compensation, evaluation and career paths.
Our responsibilities include: 
  1. general employment inquiries
  2. personal or legal information updates
  3. contract administration
  4. benefits
  5. leaves of absence (personal or medical)
  6. time logging and project assignments
  7. payroll and information issues (inquiries, deductions, tax-related questions)
  8. workplace policies and procedures
  9. Performance Evaluation and Merit review process
  10. training and development questions
  11. employee relations (conflict resolution or mediation, questions about teams dynamics or interpersonal issues)
  12. termination/resignation procedures.

How to contact the People & Talent Team?
  1. By submitting a ticket in the Principal33 Help Center
  2. Via email on the following addresses:
    1. people.talent@principal33.com - any inquiries about the topics discussed previously

RECRUITING

The Recruiting Team works closely with our hiring managers and clients to prepare Principal33's talent acquisition strategy and manage all possible candidates and job openings.
Our responsibilities include: 
  1. managing the full talent acquisition lifecycle including sourcing, screening, interviewing, offering, negotiation with candidates for open roles at Principal33
  2. managing weekly job postings and communicating our open positions
  3. organize candidate data and CV's
  4. receive referrals from our existing employees and offering guidance about Principal33's Referral Policy

How to contact the Recruiting Team?
  1. Via email on the following addresses:
    1. recruiting@principal33.com - directly send a referral to our team or inquire about Principal33's Referral Policy

IT & SECURITY 

The IT & Security Team manages all technology used by our company, in both hardware and software forms.
Our responsibilities include:
  1. managing access and access control policies to cloud-based platforms (Microsoft systems via Azure Active Directory)
  2. preparing and maintaining hardware resources
  3. maintaining and securing on-premises networks
  4. troubleshooting and assisting in hardware faults
  5. troubleshooting and providing support for any software issues
  6. maintaining internal tools
  7. ensuring online security by managing Security Trainings and investigating any malicious online activity directed at our company.

How to contact the IT & Security Team?
  1. By submitting a ticket in the Principal33 Help Center

BUSINESS DEVELOPMENT

The Business Development department manages numerous prospects of our, you guessed it, business. The main branches of the department include Sales, Marketing & Communication, and Consultancy.
Our responsibilities include:
  1. growing Principal33's business and maintaining the current catalog of clients
  2. defining and managing the company brand
  3. conducting and growing the company's online presence, through social media and our proprietary materials
  4. organizing company events
  5. providing strategic advice to business, driving innovation.

How to contact the Business Development Team?
  1. Via email on the following addresses:
    1. razvan.porancea@principal33.com - potential customers looking to strike a deal with Principal33
    2. social.media@principal33.com - any feedback regarding the company's social media profile on Facebook, LinkedIn, Instagram, design guidelines

LEGAL AND COMPLIANCE

The Legal and Compliance part of our company is not handled by any department exclusively. Our management and support teams work together to solve any issues you might encounter.

How to contact us for legal & compliance matters?
  1. Via email on the following addresses:
    1. ethics@principal33.com - discrimination or harassment complaints
    2. whistleblower@principal33.com - whistleblower policies and reporting
    3. legal@principal33.com - compliance with labor laws and regulations

    • Related Articles

    • Ticketing system and SLA - Zoho Desk

      At Principal33, we use Zoho Desk as the ticketing system. Help Center The End-User platform called Help Center can be accessed here where you have to login with your Microsoft credentials by clicking the Office 365 logo on the login page. Knowledge ...

    • Hardware request/ upgrade policy

      Hardware request/ upgrade policy Version 1.1 Created by Andrei Dan Approved by Florina Georgescu Confidentiality level Internal Contents 1. Purpose Principal33 is committed to providing access to hardware suitable to fulfill your job ...

    • Username/ email change procedure

      Version 1.0 Created by Andrei Dan Approved by Florina Georgescu, Adina Bobis Confidentiality level Internal Purpose To manage and facilitate the process of updating an individual's username or email address. The username must reflect the actual name ...